WHY IS XTRA MAIL NOT WORKING

Is Xtra Mail Down?

If you're having trouble accessing your Xtra Mail account, you're not alone. Many users have reported issues with the service in recent days, including being unable to log in, send or receive emails, or access their contacts.

What's Causing the Problem?

The exact cause of the problem is still unknown, but Xtra has acknowledged the issue and is working on a fix. In a statement, the company said that it is "aware of the problems some of our customers are having when using Xtra Mail" and that it is "working to resolve the issue as soon as possible."

What Can You Do?

If you're experiencing problems with Xtra Mail, there are a few things you can try:

Check your internet connection. Make sure that you’re connected to the internet and that your connection is stable.

Clear your browser’s cache and cookies. Sometimes, corrupted cache or cookies can interfere with your ability to access websites. To clear your cache and cookies, follow these steps:

For Google Chrome:

1. Click the three dots in the top-right corner of the browser window.
2. Select “Settings.”
3. Click “Privacy and security.”
4. Click “Clear browsing data.”
5. Select the time range you want to clear (e.g., “Last hour,” “Last 24 hours,” etc.).
6. Make sure that the “Cached images and files” and “Cookies and other site data” boxes are checked.
7. Click “Clear data.”

For Safari:

1. Click the “Safari” menu in the top-left corner of the screen.
2. Select “Preferences.”
3. Click the “Privacy” tab.
4. Click the “Manage Website Data” button.
5. Select the website you want to clear data for (e.g., “xtra.co.nz”).
6. Click the “Remove” button.

Try using a different browser. If you’re still having problems accessing Xtra Mail, try using a different browser, such as Firefox, Edge, or Opera. This can help to rule out the possibility that the problem is with your browser.

Contact Xtra customer service. If you’ve tried all of the above and you’re still having problems accessing Xtra Mail, you can contact Xtra customer service for help. You can do this by phone or by email.

Conclusion

If you're having problems with Xtra Mail, there are a few things you can try to fix the issue. First, check your internet connection and clear your browser's cache and cookies. If that doesn't work, try using a different browser or contacting Xtra customer service.

FAQs

Q: Why is Xtra Mail not working?

A: The exact cause of the problem is unknown, but Xtra is aware of the issue and is working on a fix.

Q: What can I do if Xtra Mail is not working?

A: There are a few things you can try, such as checking your internet connection, clearing your browser’s cache and cookies, trying a different browser, or contacting Xtra customer service.

Q: How long will it take for Xtra Mail to be fixed?

A: Xtra has not yet announced a timeline for fixing the issue, but the company is working on it as quickly as possible.

Q: Will I lose my emails if Xtra Mail is down?

A: No, your emails will not be lost if Xtra Mail is down. Your emails are stored on Xtra’s servers, and they will be available once the service is restored.

Q: Can I still access my Xtra Mail account if the service is down?

A: You may not be able to access your Xtra Mail account if the service is down. However, you can try using a different browser or contacting Xtra customer service for help.