WHY IS MY AIWIT DOORBELL NOT RECORDING?

AIWIT doorbells are popular for their ease of installation, affordability, and reliable recording capabilities. However, sometimes users may encounter an issue where their AIWIT doorbell stops recording. If you’re facing this problem, don’t worry; you’re not alone. In this comprehensive guide, we’ll delve into the potential causes and provide step-by-step troubleshooting tips to help you get your AIWIT doorbell recording again.

1. Check Your Internet Connection

A stable internet connection is crucial for the proper functioning of AIWIT doorbells. Ensure that your doorbell is connected to a strong Wi-Fi network. Here’s how:

1. Verify Your Wi-Fi Password: Ensure you’re entering the correct Wi-Fi password during the setup process.
2. Check Your Router: Make sure your Wi-Fi router is turned on and within range of your doorbell. Restart the router if necessary.
3. Test Your Internet Speed: Use an online speed test to ensure you have sufficient internet speed for video streaming.

2. Update Your AIWIT Doorbell

Software updates often include bug fixes and performance improvements. Here’s how to update your AIWIT doorbell:

1. Check for Updates: Open the AIWIT app and navigate to the device settings. Check if a software update is available.
2. Download and Install: If an update is available, follow the prompts to download and install it.
3. Restart Your Doorbell: Once the update is installed, restart your doorbell by unplugging it from the power source and plugging it back in.

3. Adjust Your Recording Settings

Ensure that your AIWIT doorbell’s recording settings are configured correctly. Here’s how:

1. Check Recording Mode: Open the AIWIT app and navigate to the device settings. Verify that the recording mode is set to “Continuous” or “Motion Detection.”
2. Adjust Motion Detection Sensitivity: If you’re using motion detection, adjust the sensitivity level to ensure it’s not too high or too low.
3. Set Recording Duration: Configure the recording duration to your preference. Make sure it’s long enough to capture the desired footage.

4. Troubleshoot Hardware Issues

If the software solutions above don’t resolve the issue, there might be a hardware problem. Here’s how to troubleshoot:

1. Check the Doorbell Camera: Inspect the doorbell camera for any physical damage, such as cracks or scratches on the lens.
2. Test the Doorbell Speaker and Microphone: Make sure the doorbell’s speaker and microphone are functioning properly by testing them using the AIWIT app.
3. Check the Power Supply: Ensure that the doorbell is receiving adequate power. If using a battery-powered doorbell, replace the batteries with new ones.

5. Contact AIWIT Support

If you’ve tried all the above solutions and your AIWIT doorbell is still not recording, it’s time to contact AIWIT support. Here’s how:

1. Prepare Information: Gather information about your doorbell model, serial number, and the issue you’re experiencing.
2. Contact Support: Visit the AIWIT support website or use the AIWIT app to contact their customer support team.
3. Follow Instructions: Provide the necessary information to the support team and follow their instructions to resolve the issue.

Frequently Asked Questions

1. Why is my AIWIT doorbell not recording motion?

Ensure that motion detection is enabled and the sensitivity level is set appropriately. Also, check for any obstructions blocking the camera’s view.

2. Why is my AIWIT doorbell not recording continuously?

Verify that the recording mode is set to “Continuous” in the AIWIT app. Additionally, check your internet connection and ensure there are no network issues.

3. Why is my AIWIT doorbell not recording at night?

Make sure that night vision is enabled in the AIWIT app. Additionally, ensure the doorbell is placed in an area with sufficient light or consider installing additional lighting.

4. Why is my AIWIT doorbell not recording sound?

Check the doorbell’s microphone for any obstructions or damage. Also, ensure that the volume settings are properly adjusted in the AIWIT app.

5. Why is my AIWIT doorbell not recording to my SD card?

Ensure that the SD card is properly inserted into the doorbell and that it’s compatible with the device. Additionally, format the SD card using the AIWIT app.

In conclusion, if your AIWIT doorbell is not recording, it’s important to troubleshoot the issue promptly to ensure you don’t miss any crucial footage. By following the steps outlined in this guide, you can resolve most common recording problems and get your AIWIT doorbell functioning properly again. Remember, if the issue persists or you suspect a hardware problem, don’t hesitate to contact AIWIT support for assistance.