WHY WOULD BBB CALL ME
WHY WOULD BBB CALL ME?
Have you ever received a call from the Better Business Bureau (BBB)? If so, you're not alone. The BBB is a non-profit organization that helps consumers find trustworthy businesses and resolve disputes between consumers and businesses. There are a few reasons why the BBB might call you.
1. Investigate a Complaint
If you've filed a complaint with the BBB about a business, they may call you to gather more information. They'll want to know about your experience with the business, what happened, and what you're hoping to resolve. The BBB will then use this information to investigate the complaint and try to resolve it.
2. Resolve a Dispute
If you're having trouble resolving a dispute with a business, the BBB may call you to try to mediate the dispute. They'll talk to both you and the business to try to find a solution that works for both parties.
3. Follow Up on a Complaint
After the BBB has investigated a complaint, they may call you to follow up and see if the complaint has been resolved. They'll also want to know if you're satisfied with the resolution.
4. Conduct a Survey
The BBB may call you to conduct a survey about your experiences with businesses. They may ask you about your satisfaction with a particular business, your experiences with customer service, or your overall experiences with businesses in general.
5. Inform You of a Business’s Accreditation
If a business has been accredited by the BBB, they may call you to inform you of this. Accreditation means that the business has met the BBB's standards for trustworthiness and ethical business practices.
What to Do If the BBB Calls You
If you receive a call from the BBB, don't be alarmed. They're not trying to sell you anything or scam you. They're simply trying to help you resolve a dispute with a business or to get information about your experiences with businesses.
Here are a few tips for dealing with a call from the BBB:
- Be polite and respectful.
- Be prepared to answer questions about your experiences with a business.
- Be honest and forthright.
- Ask questions if you don't understand something.
- Don't be afraid to file a complaint with the BBB if you're having a problem with a business.
Conclusion
The BBB is a valuable resource for consumers. They can help you find trustworthy businesses, resolve disputes, and get information about businesses. If you receive a call from the BBB, don't be alarmed. Just be polite and respectful, and answer their questions honestly.
Frequently Asked Questions
1. What is the BBB?
The BBB is a non-profit organization that helps consumers find trustworthy businesses and resolve disputes between consumers and businesses.
2. Why might the BBB call me?
The BBB may call you to investigate a complaint, resolve a dispute, follow up on a complaint, conduct a survey, or inform you of a business's accreditation.
3. What should I do if the BBB calls me?
Be polite and respectful, be prepared to answer questions about your experiences with a business, be honest and forthright, ask questions if you don't understand something, and don't be afraid to file a complaint with the BBB if you're having a problem with a business.
4. How can I file a complaint with the BBB?
You can file a complaint with the BBB online or by calling their toll-free number.
5. What are the benefits of filing a complaint with the BBB?
Filing a complaint with the BBB can help you resolve a dispute with a business, get a refund, or prevent other consumers from having the same problem.
Leave a Reply